Booking Terms & Conditions
Reservations
All reservations should be made through your local travel agent or our central reservation office in Maun (see contact details).
Provisional bookings will be held for a period of 14 days (2 weeks), after which time confirmation of the booking and payment of a 20% non-refundable deposit will be required, or the booking will automatically be released. The booking will be confirmed by us on receipt of the deposit.
The balance of payment is required 45 days prior to the date that the safari commences. A booking made within 45 days of commencement in payable in full on confirmation.
On confirmation of your booking, all guests are required to complete the reservations form provided and send it to our Maun office.
Cancellations
All cancellations should be made in writing and will only be deemed effective upon our acknowledgement of receipt.
46 days or more prior to commencement: forfeit 20% deposit
45 –31 days prior to commencement: forfeit 50% of the package price
30 – 15 days prior to commencement: forfeit 75% of the package price
14 days or less prior to commencement: forfeit 100% of the package price
Please ensure that you take out cancellation and curtailment insurance to cover these costs.
Package Prices
Package prices are based on current rates of exchange, tariffs and taxes as of January 2010. We reserves the right to increase package prices to cover increased tariffs, taxes and fluctuations in foreign exchange markets.
Insurance
Comprehensive travel insurance covering cancellation, curtailment, medical emergency travel and personal accident is compulsory on all our safaris.
Luggage Restrictions
Space is limited on a mobile safari. Consequently, each guest is allowed 12 kg of luggage in a soft, compact carrier bag, plus a small day bag and limited camera equipment. Any expenses incurred as a result of excess luggage will be charged to the guests own account e.g. additional charter flight.
Itineraries
We use both private and public campsites and all itineraries are tailor-made for each group. Each group is booked according to their dates and itinerary preferences so campsites are subject to availability at time of booking.
